FAQ

ABOUT US

Who is Reynolds & Son?

Reynolds & Son Inc. is a company located in South Barre, Vermont that has been serving and supplying industrial and local customers since 1874.

What does Reynolds & Son do?

Reynolds & Son specializes in Industrial Supplies and Solutions – including plumbing, welding, material handling, janitorial maintenance, HVAC, food-service supplies, and compressed air systems. Reynolds & Son also has a Fire Service division that supplies and services Vermont based Fire Departments. The Compressor department offers sales, audits, repairs, and maintenance from Factory Trained Technicians.

GETTING STARTED

What is the Reynolds & Son B2B Webstore?

Our B2B Webstore is an online platform powered by Unilog that allows businesses to browse, order, and manage their procurement efficiently with real-time inventory, account-specific pricing, and more.

How do I register for an account?

Click on the “Sign In/Register” button in the top right corner of the page and then below “Not a member yet?”, click on the “Register” button.

I forgot my password. How can I reset it?

Click on the “Sign In/Register” button in the top right corner of the page and then click “Forgot your password?” Enter your registered email address and then click on the “Get New Password” button. From there once you get your email, follow the instructions to reset your password.

PRODUCT SEARCH & CATALOG

How can I search for products?

Use the search bar at the top of the page to search by SKU, part number, brand, or keyword. You can also browse by product category as well as using filters for quicker results.

Can I see my contract/special pricing?

Yes, once you login, your personalized customer pricing will automatically be displayed for each item.

Are real-time stock levels shown?

Yes, our system shows real-time inventory availability, including the stock status (Stockable vs Non-Stockable)

ORDERS & CHECKOUT

How do I place an order?
Simply add items to your cart, review your selections, and proceed to checkout. You can also upload bulk orders via CSV or use saved order templates/shopping lists.

Can I save my cart for later?
Yes, you can save your cart for future use or convert it into a quote.

How do I check my order status?

Log into your account, click on “Account Info” button in the top right corner of the page and go to “Open Orders”. Then select the order you wish to track and from there you’ll see the status updates and shipping details there.

PAYMENTS & INVOICING

What payment methods do you accept?

We accept purchase orders (PO’s), checks, credit cards (AMEX, VISA, and MASTERCARD up to $2,500), and ACH (preferred method) depending on your account’s terms. Orders and payments over $2,500 must be paid via check or ACH.

Can I view and download invoices online?

Yes, all invoices are accessible by clicking on the “Account Info” button in the top right corner of the page after you have logged in. Then click “Invoices” in the drop down. On the Invoices page, select your date parameters to view Open and Closed Invoices. From your Invoice listing, you can view, download, print, export, and/or pay them anytime.

Who should I contact for billing questions?
Please contact our Accounts Receivable team at [email protected] or call 1-802-461-4041.

SHIPPING & RETURNS

What are the shipping options?

We offer standard, expedited, and freight shipping. Options are available at checkout based on item type and destination.

Do you offer order pickup?
Yes, in-store or warehouse pickup may be available based on your location. Choose this option at checkout if applicable or contact the sales team at [email protected] or 1-800-639-2901.

What’s your return policy?

Returns are accepted within 90 days of purchase. Items must be in the original condition and packaging. Please review our Return Policy Page or contact support for assistance at [email protected] or 1-800-639-2901.

ACCOUNT MANAGEMENT

How can I update my account information?

You would need to contact the sales team or your sales rep to have your contact information updated in our system. However, you can add/remove/update your shipping addresses on the webstore as well as view your contact information, recent orders, and open orders. These are widgets that you can personally customize for your “My Account Dashboard”.

To do this log into the webstore and click on the “Account Info” button in the top right corner of the page and then click on “Account Info”.

Can multiple users from my company use one account?

Yes, we support multi-user accounts with role-based permissions (shoppers, approvers, managers, etc.). Contact us to setup user access for your team.

How do I request a quote (RFQ)?

You can request a quote (RFQ) for an item or a list of items, by clicking on “Account Info” in the top right corner of the page and then clicking on “Request for Quote”. Enter your Item ID, Description, etc. to populate your RFQ. Ensure the form is filled out and click on the “Submit Quote Request” button.

LOCATIONS

We have multiple branches in Vermont, with our Main Office and Warehouse located at:
47 Bridge Street, South Barre, VT 05670

We also have sales offices located at:
56 Howe Street, Suite 103, Rutland, VT 05701
41 Gauthier Drive, Suite 3, Essex Junction, VT 05452

MISCELLANEOUS

Do you offer Gift Cards/Certificates?
Yes, Reynolds & Son offers Gift Certificates which can be purchased at the Main Branch located at: 47 Bridge Street, South Barre, VT 05670

How can I stay updated on promotions and new products?
To stay informed about our latest offers and promotions, consider subscribing to our online Blog, Quarterly Flyer, and/or following us on our social media channels (see below). For the most current information, please check our website regularly.

SOCIAL MEDIA CHANNELS

Facebook: facebook.com/reynoldsandson
LinkedIn: linkedin.com/company/1137939
Twitter (X): x.com/ReynoldsAdmin